t99ford

Just a little followup to the Shorai battery incident.

I spoke to the president of Shorai about this incident, and he acknowleged that there was a possibility of a manufacuring error in the battery that could have caused this issue (I am not going to elaborate on that here). Fortunately for everyone else, it would only show up within the first one or two uses--otherwise they are good. They are currently modifiying the batteries to have thicker spacers between the cell packs, for insulation, and also are strengthening the wire connection lugs on the top of the battery. These should be available the end of April.

Anyway, they cut me a check for the damage and labor, as well as subsquent batteries, which I received today. All in all, very upstanding to deal with. I was impressed!

7moore7

Your reported experience with this company has left my tummy all warm...

After their battery exploded that is

uchi

see thats the kind of customer service bribe everyone should get when a companies product fails. good for you man glad something came out of it. mind if i ask how much the check was for?

RWhisen

Impressive that they responded so fast.

ninjagoalie

appreciate the updates and nice to read that some companies still care about customer service

Hivisibility

Good PR too, for the next time i need a new battery.. guess whose I will be looking at first?

t99ford

They have been like this the whole way through, too. Seems to be a pretty small company at this point, so they are really trying to make it right. Gotta give 'em credit for that.

No specifics on the amount, but it was enough for a new stator, R/R, two batteries (with and upgrade to the 18 a/h), incidentals, and all of my labor at their rate (incidentally twice what I had quoted). Needless to say, I am very happy with their handling of the incident.

uchi

knowing what those items are worth you made out good, thats great man glad to hear it. maybe i should buy one of their batteries and hope for my own incident, i need some extra money, lol